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Frequently Asked Questions
[ 23 Apr 2008 ]
Who do you represent?
Cochrane Shaw holds an Australian Financial Services Licence number 224407. We are responsible to our clients for any investment or securities advisory services provided by our advisers.
Can I see your Australian Financial Services Licence and Authorised Representatives' Statements?
The Licence is displayed in the reception area of our Blackburn office, and the Authorised Statement for each adviser is in his office.
Are you a Principal and/or Practitioner Member of the Financial Planning Association (FPA)?
Cochrane Shaw is a Principal Member of the FPA. Our certificate is also displayed in the reception area of our Blackburn office.
What are your qualifications and professional designations?
Andrew Cochrane is a Director
Advanced Diploma of Financial Services - Adv Dip.FS(FP)
Senior Associate of the FPA - AFPA(snr)
Fellow Chartered Financial Practitioner - (FChFP)
Roy Jackson is an Associate
Certified Practicing Accountant - (FCPA)
Affiliate of the FPA - FPA (Aff)
Mark Seamer is an Associate
Diploma of Financial Services DFS(FP)
Each adviser must keep up to date by undertaking a specified amount of continuing education each year.
What services do you provide?
Cochrane Shaw offers the following services:
- Financial planning and investment strategies.
- Superannuation - corporate and personal.
- Retirement and pension planning.
- Financial management in retirement.
- Risk management - corporate and personal.
- Estate planning.
We provide advice on shares, debentures, superannuation, life insurance, unit trusts and master fund products. Investments are only recommended to clients after considering their suitability to individual investment objectives, financial situation and needs.
We can also provide an ongoing review of your investment portfolio. This is available at a fee that is dependent on individual requirements and circumstances, with either a fixed cost per year or by a set hourly rate. All costs are confirmed with clients in writing.
What type of clients to you maily deal with?
At Cochrane Shaw we have a large range of clients, of varying ages and backgrounds. Our Australian Financial Services Licence allows us to offer advice on a large range of products from geared investments to allocated pensions, meaning that we can match the product to your needs. We have many clients still working who require advice on superannuation or investments, and others in retirement who require comprehensive advice including assistance with all Centrelink and Veteran's Affairs matters. We also have specific experience in dealing with trusts and estates. Although advisers have areas of specialty, they are able to give advice in all areas of financial planning.
How are you paid for those services?
Cochrane Shaw's charges are clearly explained to you in writing at the time the advice is given. They may include commission, fees or a combination of both. Where commission is charged it is deducted from the amount invested with the product provider. However where a fee is charged the adviser will invoice you directly for the cost of the services provided. All arrangements in relation to charging will be discussed with you before a final decision is made.
Is Cochrane Shaw owned by an institution whose products and services you may recommend to me?
Cochrane Shaw Capital Management Pty Ltd is not owned by any institution. The products and services recommended to clients are from a wide range of different companies.
Do you declare all fees and commissions?
You have the right to know about details of commission and other benefits Cochrane Shaw receives for recommending investments and providing services. In accordance with the conditions of our Australian Fianancial Services Licence all fees, commission and other benefits received by the adviser are declared to the client in writing in a Statement of Advice and individual Product Disclosure Statements.
What professional indemnity insurance cover is maintained?
Cochrane Shaw has comprehensive professional indemnity insurance in accordance with licensing requirements.
How would I resolve and disputes that may arise?
Any problems that you may have should first be discussed with your adviser, and if not satisfactorily resolved then with the compliance manager of Cochrane Shaw Capital Management Pty Ltd. If the matter is still not satisfactorily resolved, then you can make a complaint to the Financial Industry Complaints Service, a scheme of which Cochrane Shaw is a member. You may also wish to contact the Australian Securities and Investment Commission. www.asic.com.au to obtain information about your rights.
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